Welcome to LUUK Studio, a registered trademark of MHC&C GmbH.  

Please find the General Terms and Conditions below.  

1. Scope  

The following GTC apply to all orders placed via our online shop.  

Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.  

2. Contracting Party, Conclusion of Contract  

The purchase contract is concluded with MHC&C GmbH. The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can first place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. By clicking the order button, you place a binding order for the goods contained in the shopping basket. Confirmation of receipt of your order is sent by e-mail immediately after the order is sent.  

When the contract with us is concluded depends on the payment method you have chosen:  

Klarna Invoice  

We accept your order by sending an acceptance declaration in a separate e-mail or by delivering the goods within two days.  

Credit card 

By placing the order, you simultaneously transmit your credit card details to us. After you have been identified as the legitimate cardholder, we request your credit card company to initiate the payment transaction and thereby accept your offer.  

PayPal, PayPal Express  

During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.  

Sofort by Klarna  

After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you confirm the payment instruction. This concludes the contract with us.  

Amazon Pay  

During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. There you can select the delivery address and payment method stored with Amazon and confirm the payment instruction to Amazon. You will then be redirected back to our online shop, where you can complete the ordering process. After placing the order, we request Amazon to initiate the payment transaction and thereby accept your offer.  

3. Contract Language, Storage of Contract Text  

The language available for the conclusion of the contract is German. We store the contract text and send you the order data and our GTC by e-mail. You can view the contract text in our customer login. We also point out the possibility that you can save the GTC at any time, e.g., by printing them out.  

4. Delivery Conditions  

Shipping takes place within 1-2 working days. The delivery time within Germany is approx. 1-5 working days from dispatch (depending on the delivery address). Delivery times to other countries vary depending on the destination country. As a rule, however, shipping outside Germany takes a maximum of 1-4 weeks.

Standard shipping (DHL GoGreen Plus) costs €6.90 throughout Germany.

Shipping to other countries in the European Union costs €11.90 per order.

Shipping to Switzerland or Liechtenstein costs €15.90 per order.

Express shipping is currently not possible.

Shipping to other countries is carried out exclusively upon prior request via our e-mail address hello@luuk-studio.com.

Notes on deliveries to third countries

For deliveries to countries outside the European Union (e.g., Switzerland or Liechtenstein), import duties (in particular import sales tax or import VAT), customs duties, and customs clearance, handling or service fees of the respective shipping service provider may apply.

These costs are not included in the purchase price or the shipping costs and are charged by the responsible authorities or the commissioned shipping service provider. They must be borne by the recipient.

The amount of the applicable duties and fees depends on the respective import regulations of the destination country and cannot be influenced by us.

We only deliver by shipping. Collection of the goods by the customer is unfortunately not possible.  

Returns

Returns are free of charge throughout Germany for 30 days. After that, a return from Germany costs €9.90.

A return from European countries costs €12.90.
A return from Switzerland or Liechtenstein costs €19.90.

 Once the purchase contract has been revoked, you are obliged to return the goods to us immediately, and in any case no later than fourteen days from the day on which you informed us of the revocation of this contract, in their original packaging. Please refer to the revocation declaration for further information.  

If a shipment is not accepted by the customer or is not collected from the shipping service provider within the storage period and is returned to us, we reserve the right to deduct the actual return costs incurred from the refund. The customer reserves the right to provide evidence that no damage or lower damage occurred.

Returns from third countries

For returns from countries outside the European Union (e.g., Switzerland or Liechtenstein), the applicable customs and shipping regulations of the country of dispatch must be observed.

Any import duties, customs duties, or customs clearance, handling, or service fees incurred due to an improperly declared return must be borne by the sender. Should we be charged for a return due to such fees, we reserve the right to offset these against a refund of the purchase price or to invoice the sender subsequently.

We recommend marking returns accordingly as Returned Goods and following the instructions of the respective shipping service provider.

5. Payment  

In our shop, you can generally use the following payment methods:  

Credit card  

By placing the order, you simultaneously transmit your credit card details to us. After you have been identified as the legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.  

PayPal, PayPal Express  

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.  

Sofort by Klarna  

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount via Sofort, you must have an online banking account activated for participation in Sofort using the PIN/TAN procedure,

identify yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is charged.  

Amazon Pay  

During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. In order to process the order via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There

you can select the delivery address and payment method stored with Amazon, confirm the use of your data by Amazon, and the payment instruction to us. You will then be redirected back to our online shop, where you can complete the ordering process.  

Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further instructions during the ordering process.  

Purchase on account via Klarna  

In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna Invoice is only available for consumers and that payment must be made to Klarna in each case. When purchasing on account with Klarna, you always receive the goods first and you always have a payment period of 14 days.  

The complete GTC for purchase on account can be found here:  

https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 . 

      6. Vouchers  

Purchased vouchers for the LUUK Studio brand can be redeemed at any time in our online shop (www.luuk-studio.com). Please contact our customer service (Email: hello@luuk-studio.com; Phone: +49 (0) 89 45229570) if you experience any problems during the payment process.  7. 

7. Retention of Title  

The goods remain our property until full payment has been made.  

8. Transport Damage  

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or make contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance company. 

9. Warranty and Guarantees  

The statutory right of liability for defects applies.  

For used goods, the following applies: If the defect occurs after one year has elapsed since the delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.  

Customer Service: You can reach our customer service for questions, complaints, and objections on weekdays from 9 a.m. to 4 p.m. at +49 (0) 89 45229570 and by email at hello@luuk-studio.com.  

10. Statutory Right of Withdrawal

Information on the statutory right of withdrawal can be found in the online shop in the footer on a separate page. In addition, we provide an electronic withdrawal function in the form of a button in the footer of our online shop, via which you can declare your withdrawal immediately.

The statutory right of withdrawal is mandatory for both parties. This takes precedence and applies for 14 calendar days from the date of delivery.

Incorrectly sent returns

We are not liable for the loss, destruction, depreciation, or damage of incorrectly sent returns that are not our products, regardless of the legal grounds.

11. Contractual Right of Return
In addition to the statutory right of withdrawal for consumers and users in accordance with clause 9 above, we grant you a contractual right of return.

The right of return applies to all items purchased via the official LUUK Studio
online shop. This applies to all products unless otherwise marked. For products purchased via marketplaces other than the LUUK Studio online shop www.luuk-studio.com, the respective contractual terms and conditions of the respective provider apply.

The products can be unpacked and carefully tested, but should be returned to us in a new condition and in their original packaging (for example, the lamps should not be left outdoors in the rain for a long period of time). 

For a return, we charge the following flat-rate shipping costs:
Returns are free of charge throughout Germany for 30 days. After that, a return from Germany costs €6.90. A return from European countries costs €9.90. A return from Switzerland or Liechtenstein costs €12.90. The flat-rate shipping fee will be deducted directly from your refund amount. 
For returns from countries outside the European Union (e.g., Switzerland or Liechtenstein), the applicable customs and import regulations must be observed. The return must be properly declared as returned goods (e.g., "Returned Goods").

If additional import duties, customs duties, or handling fees arise due to an incorrect or incomplete declaration, we reserve the right to offset these costs against the refund amount or to assert them separately, insofar as this is legally permissible.

Our return period is 50 days and begins with the order date. Please note that we no longer process returns that reach us after 50 days from the order date. A refund is excluded in this case.

For returns that are sent back to us more than 50 days after the order date, the products will be donated to a non-profit organization in Munich.

Returns sent to our office address or our warehouse address at your own expense after 50 days cannot be considered. A refund is excluded.

Return of complete order:

For orders with an order total of over 150.00 euros that were placed over 30 days ago and are returned in full, we, MHC&C GmbH, reserve the right to issue a voucher for the amount of the full purchase price instead of a purchase price refund. This is then valid for 3 years until the end of a calendar year from the date of issue. Exceptions are possible.

If an order with a value of over 80.00 euros is returned to us in full after the statutory withdrawal period has expired, we, MHC&C GmbH, reserve the right to retain a flat-rate shipping fee equal to the flat-rate shipping fees for returns defined above (see section 4 Delivery Conditions). The amount of the respective order will be refunded to the specified payment method, minus the flat-rate fee, within 14 working days.

Incorrectly sent returns: 

We are not liable for the loss, destruction, depreciation, or damage of incorrectly sent returns that are not our products, regardless of the legal grounds.

Undeliverable delivery:

Should your order not be deliverable after several attempts for reasons beyond our control, it will be returned to us. In this case, we assume that you wish to withdraw from the contract, which then automatically converts into a restitution obligation. As a consequence, we will immediately, but no later than 14 days after withdrawal, refund all payments received from you, excluding shipping costs.

Should a shipment be returned to us due to incorrect or incomplete recipient information, refusal of acceptance, or non-collection and additional shipping, return, customs, or handling fees are incurred as a result, we reserve the right to deduct these costs from a refund or to invoice them separately, insofar as this is legally permissible.

12. Liability  

The above limitations and shortening of periods do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents. We are always liable without limitation in these cases:  

in the event of injury to life, body, or health,  

in the event of intentional or grossly negligent breach of duty,  

in the event of guarantee promises, if agreed, or  

insofar as the scope of the Product Liability Act applies.  

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contracting party may regularly rely (cardinal duties), due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited in amount to the foreseeable damage at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.  

13. Information duty according to § 36 VSBG  

MHC&C GmbH (webshop: www.luuk-studio.com) does not participate in a dispute resolution procedure before a consumer arbitration board. We are not obliged to do so and cannot offer you participation in such a procedure.